Terms and conditions
These Terms and Conditions will change from time to time so please regularly check this page to note any changes that may be made. Changes to Terms and Conditions will only apply to orders placed after that change has been made.
Access to this site is provided on a temporary basis and we reserve the right at any time to
- Amend these Terms and Conditions without notice
- Withdraw or amend the service without notice
- Withdraw access to some or all of the site
- Suspend some or all of the goods of services offered
- Cancel orders over genuine human or technical errors
PLEASE NOTE – no contract for sale has been formed until customers receive confirmation of sale directly from Carrick Suite Dreams via phone call, even if we acknowledge receipt of your order both online and via an email. This confirmation via email and online does not constitute our acceptance of your offer to purchase.
By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. We will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted ONLY when we have confirmed that the order has been placed by phone call, and/or by email, been placed on our delivery schedule and if payment has been made.
Carrick Suite Dreams reserves the right to refuse any order for any reason. Orders may be delayed or cancelled where Carrick Suite Dreams has not been given completely accurate information and/or is unable to contact the person who placed the order. Refusal of the order may be the result of stock availability, payment authorisation, pricing or product description error or not meeting terms & conditions.
If you are using our delivery service please, see our delivery prices page for details of delivery charges. If you need to make a change to your order prior to delivery, contact our store on (042) 969 2553 as soon as possible and inform them of changes. PLEASE NOTE: We offer delivery on a Saturday only, any changes MUST be before the day before at 2pm.
Once you’ve placed an order on the website, you will receive an email with your order details to acknowledge your order. This acknowledgement does not imply an acceptance of the order. If you have paid through a PayPal or Stripe account, your account will be charged when the order is placed. You will receive an email or a phone call from Carrick Suite Dreams confirming your order and expected delivery time if needed, within 3 days of placing the order.
For online purchases, under the distance selling regulations, you are entitled to a cooling off period of 14 days, which begins the day you receive the goods. All returned goods should be in an unused condition and in their original packaging, where possible. Please see our Refunds and Returns Policy for exclusions, conditions and method of return.
Presentation, pricing and availability of goods
We always aim to ensure that all details, sizes, colours, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photographic representation of the item may be affected by the settings of the computer on which it is viewed or for other technical reasons.
Where we have made an error in the price of an item on our website we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price, or cancel the order. Prices are subject to change without notice. Price changes may be due to circumstances beyond our control e.g. fuel, supplier percentage increases etc.
All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly in our warehouse and on rare occasions the item you require may not be available although you may have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and payment will be returned to you by the method you used in making the purchase.
Every effort is made by Carrick Suite Dreams to deliver your purchased item within 7 days of sale. However your purchased goods may not be in our store but with our supplier or in our warehouse. This is why we estimate the average delivery time may be between 7 to 21 days.
PLEASE NOTE: On our website, when it states an item is ‘In Stock’ this means it may be in stock with our supplier or in our warehouse and may not not be at our store in Carrickmacross.
We provide a nationwide delivery service. We offer free local delivery within 20 km of the store in Carrickmacross. The cost is dependent on your location is detailed in our delivery prices page. Delivery is available on a Saturday only. Once your order has been accepted and processed, you will receive a phone call to inform you of your delivery day.
PLEASE NOTE: It is not possible to give an approximate time of delivery. We may be able to tell you if delivery will be for either morning or afternoon. You will receive a reminder phone call the day before delivery. It is not possible to change the delivery date after this phone call.
Should you wish to change the delivery address or date of delivery, please contact us by phone on (042) 969 2553 with your amended details at least 7 days before the expected delivery date.
Delivery costs are charged in addition to the product price and included in the total cost in accordance with our charges as detailed in our delivery prices page. Delivery charges are clearly displayed where applicable and included in the total cost when you check out.
Some products are delivered unassembled. If you require our assembly service, there will be a charge for this service. Assembly charges are clearly displayed on our assembly prices page. Prior notice and payment must be given if you require assembly of any item of furniture. Please tell us when we call to confirm purchase. For online orders it is paid separately to your online purchase. To pay for or to arrange your assembly after making your online purchase, please contact our store on (042) 969 2553.
PLEASE NOTE: We do not provide assembly service outside of Munster and Connacht.
If you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 8-12 weeks.
From time-to-time we may offer certain online promotions which apply to certain items purchased on the website that are not available in our store. We sometimes run other promotions in-store that are not available online. The conditions relating to the discounts offered through those promotions will be specified at the time of issue. Unless stated explicitly, in-store promotions are not valid on the website, and vice versa. Carrick Suite Dreams reserves the right to change, alter or withdraw the discount at any time without notice.
We operate a strict 12 month warranty on all goods. Complaints made outside the 12 month period are NOT covered by warranty. The above conditions do not affect your statutory rights.
All stock clearance items are final sale as they are sold as seen. They cannot be returned as they are sold from display.